Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
Please do not send your item back before contacting us. Once your return request has been approved, we will provide you with the necessary return instructions, including the return address.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at:
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
To help us resolve the issue quickly, please include photos or videos showing the problem.
Return Conditions
To qualify for a return:
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The item must be unused and in its original condition
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The item must include all original packaging
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The return request must be made within 30 days of receiving your order
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Used pet products due to hygiene reasons
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Gift cards
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Clearance or final sale items
If you have questions about whether your item qualifies for a return, please contact us at pawvant.store@gmail.com.
Exchanges
The fastest way to ensure you receive the item you want is to request a return for your current item. Once the return is approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or payment provider to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: