Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to Pawvant™! Below you’ll find answers to some of our most commonly asked questions. If you can’t find what you’re looking for, feel free to contact us at pawvant.store@gmail.com.
Shipping
Where do you ship?
We currently ship to customers in Australia and internationally. No matter where you are, we’re working to make Pawvant™ products available for pets around the world.
How long does shipping take?
Australia: 5–15 business days
International: 6–18 business days
Please note that delivery times are estimates and may vary due to customs processing, public holidays, weather conditions, and shipping carrier delays.
How long does it take to process my order?
Orders are usually processed within 1–3 business days after purchase. Once your order has been shipped, you will receive tracking information via email.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking details.
You can also check your order status anytime through our Track Your Order page.
Why hasn't my tracking updated?
Tracking information can sometimes take a few days to update after your order has been shipped. This is normal and does not mean your order has stopped moving.
If your tracking has not updated for an extended period, please contact us and we’ll help you.
Orders
Can I change or cancel my order?
We process orders quickly to ensure they are shipped as soon as possible. If you need to make a change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes.
How can I check my order status?
You can check your order status by visiting our Track Your Order page and entering your tracking information.
I entered the wrong shipping address. What should I do?
Please contact us immediately if you entered an incorrect address. We will do our best to update it before your order is processed.
Once an order has been shipped, we cannot guarantee address changes.
Returns & Refunds
Do you accept returns?
Yes. We offer a 30-day return policy after receiving your item.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
For more information, please view our Return & Refund Policy.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with photos or details of the issue. We’ll review the situation and work to make it right.
How long do refunds take?
Once your return has been received and approved, refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Products
Are Pawvant™ products safe for my pet?
Our products are designed with pets in mind. However, every pet is different, so we recommend supervising your pet when introducing any new product.
How do I clean my Pawvant™ slow feeder?
We recommend washing your slow feeder with warm water and mild soap. Always ensure it is completely clean and dry before your pet uses it again.
Is the slow feeder suitable for all dogs and cats?
Our slow feeder is designed for many breeds and sizes. However, we recommend choosing a product that matches your pet’s size, eating habits, and needs.
Will a slow feeder help my pet eat slower?
Yes. Slow feeders are designed to encourage slower eating by making pets work around the raised sections of the feeder, helping reduce fast eating habits.
Payments
What payment methods do you accept?
We accept secure payment methods available through our Shopify checkout, including major credit and debit cards and other available payment options.
Is my payment information secure?
Yes. Your payment security is important to us. All transactions are processed through secure payment systems.
Contact Us
Still have questions?
Our customer support team is happy to help.
Email: pawvant.store@gmail.com